Thank you for choosing LiveHomeCozy. We are committed to delivering your home products as quickly and reliably as possible. Below is a clear overview of our shipping methods, timelines, fees, and eligible destinations.
1. Order Processing
- After payment verification, you will receive a confirmation email within 24 hours.
- Processing takes 1–2 business days (excluding weekends and public holidays) for all orders. During this time, we inspect and package your items to ensure they arrive in perfect condition.
2. Shipping Methods & Delivery Time
We partner with major international carriers (e.g., USPS, FedEx, DHL, and regional logistics providers) to offer reliable door-to-door delivery. The specific carrier is determined by your location, item size, and weight.
| Shipping Option | Delivery Time (business days) | Fee |
|---|---|---|
| Standard Shipping | 7–14 business days after dispatch | **$6.99** for orders under $79 |
Total estimated delivery window (processing + shipping): 8–16 business days from order placement.
3. Eligible Destinations
We currently ship to the following major markets:
- United States (including all 50 states and PO Boxes*)
- European Union (Germany, France, Italy, Spain, Netherlands, Belgium, etc.)
- United Kingdom
For other countries/regions not listed, please contact our customer service to check availability. We are expanding our coverage continuously.
*PO Box deliveries: Our system automatically verifies whether the selected carrier supports PO Box addresses. If not, we will contact you within 1 business day to arrange an alternative address or order cancellation.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- Tracking information usually becomes available within 72 hours after the email is sent.
- You can track your shipment through our “Track Order” page on our website. If no updates appear after 72 hours, please email us for assistance.
5. Customs, Duties & Taxes
You will not be charged any import duties, VAT, or additional fees on your order. All such costs are covered by LiveHomeCozy. The price you pay at checkout is the final price.
6. Potential Delays
While we strive for on-time delivery, the following circumstances may cause delays beyond our control:
- Severe weather (storms, floods, earthquakes, etc.)
- Local labor strikes, statutory holidays, or major events (e.g., international conferences)
- Peak-season logistics congestion (flight/personnel shortages)
We will notify you promptly if we become aware of any significant delay affecting your order.
7. Contact Us
For any questions about shipping, tracking, or your order, please reach out:
- Address: 1712 Carey Ave Suite 300, Cheyenne, WY 82001, USA
- Phone: +1 209 233 5622
- Email: [email protected]
- Working Hours: Monday–Friday, 08:00–17:00 (UTC+8)
- Response Time: Within 24 hours on business days