Privacy Policy

At livehomecozy, we prioritize the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, Last Updated: September 2026

At LiveHomeCozy (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.livehomecozy.com (including any subdomains, mobile versions, and related applications) – collectively referred to as the “Site”.

By using the Site, you consent to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect several types of information to provide, improve, and personalise our services, process orders, and communicate with you effectively.

a. Personal Identifiable Information (PII)

You voluntarily provide this information when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Participate in surveys, contests, or promotions
  • Contact customer support

This includes:

  • Full name
  • Billing and shipping address(es)
  • Email address
  • Phone number (for delivery updates and support)
  • Account login credentials (username and password – hashed)
  • Home‑related preferences (e.g., room dimensions, furniture styles, colour/material choices) – only if you choose to share them for personalised recommendations

b. Financial Data

When you make a purchase, return, or exchange, we collect payment information necessary to complete the transaction:

  • Credit/debit card number (encrypted)
  • Card brand and expiration date
  • Billing ZIP/postal code

Important: We do not store full card numbers on our servers. All payment data is transmitted directly to our PCI‑compliant payment gateway(s) and is processed in a secure, tokenised environment.

c. Derivative / Automatically Collected Data

As you browse the Site, we automatically log certain technical data:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, tablet, mobile)
  • Referring/exit pages
  • Date/time of access
  • Pages viewed, products clicked, and time spent on the Site
  • General geographic location (country/city derived from IP)

d. Cookies and Similar Tracking Technologies

We use cookies and tracking pixels to enhance your experience, remember preferences, and show relevant advertisements. These include:

  • Essential cookies – enable core functions like shopping cart and checkout.
  • Performance/analytics cookies – help us understand how visitors interact with the Site (e.g., Google Analytics).
  • Advertising/remarketing cookies – display personalised product ads on third‑party platforms (e.g., Google Ads, Facebook). These do not allow us or advertisers to identify you personally.
  • Affiliate cookies – track referrals from our partner networks so we can pay commissions; these do not store personal data.

You may disable non‑essential cookies through your browser settings, but doing so may limit certain features (e.g., saved cart, product recommendations).

2. How We Collect Information

We collect data through the following channels:

  • Directly from you – when you fill out forms, create an account, place an order, or communicate with us.
  • Automatically – via cookies, server logs, and analytics tools during your Site visits.
  • From third parties – occasionally from payment processors (for fraud verification) or shipping carriers (for delivery status updates), but only to the extent necessary to fulfil your order.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order Processing & Fulfilment – to process payments, pack and ship your items, provide tracking updates, and handle returns/exchanges.
  • Customer Service – to answer inquiries, resolve issues, and send order‑related notifications (e.g., confirmation, shipping alerts).
  • Personalisation – to recommend products, show relevant content, and tailor your shopping experience based on your preferences and browsing history.
  • Marketing & Promotions – to send you email newsletters, special offers, and product updates (you may opt out at any time via the unsubscribe link).
  • Analytics & Site Improvement – to monitor site performance, identify trends, and improve usability, product selection, and checkout flow.
  • Fraud Prevention & Security – to detect and prevent fraudulent transactions, unauthorised access, and other illegal activities.
  • Legal Compliance – to comply with applicable laws, regulations, court orders, or governmental requests.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Sharing with Third Parties

We share your information only when necessary and with strict safeguards:

  • Logistics & Shipping Carriers (e.g., USPS, FedEx, DHL, local postal services) – to deliver your order. They receive your name, shipping address, phone number, and email (for tracking notifications).
  • Payment Processors (e.g., Stripe, PayPal, or other PCI‑compliant gateways) – to handle payment transactions. They receive your payment data and billing address; we do not store full card details.
  • IT & Analytics Providers (e.g., Google Analytics, Shopify, or hosting platforms) – to help us run the Site and analyse traffic. These providers are contractually bound to use data only for our specified purposes.
  • Affiliate & Marketing Partners – to manage referral programmes and deliver targeted ads. These partners use cookies or pixel tags, but they do not receive your name, email, or address directly from us.
  • Legal Authorities – if required by law, or to protect our rights, property, or safety, or that of our users or the public.

In all cases, third parties are obligated to maintain the confidentiality and security of your data and may not use it for any independent purpose.

5. Payment Security

We take financial data protection extremely seriously:

  • All payment pages are encrypted using Secure Sockets Layer (SSL) technology (TLS 1.2+).
  • Our payment gateway is PCI‑DSS Level 1 certified – the highest security standard in the payments industry.
  • We use tokenisation – your card number is replaced with a unique token that is useless outside our payment system.
  • We do not store your full credit card number, CVV, or magnetic stripe data on our servers.
  • For added security, we may request additional verification (e.g., 3D Secure) for certain transactions.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. For example:

  • Order records are kept for at least 7 years for tax and accounting compliance.
  • Account information is retained until you delete your account or request its removal.
  • Marketing preferences are stored until you opt out.

When data is no longer needed, we securely delete or anonymise it.

7. International Data Transfers

We are based in the United States and may transfer your data to servers located in the U.S. or other countries where our service providers operate. When we transfer data from the EU/EEA to the U.S., we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure an adequate level of protection.

8. Cookies – How to Manage

Most browsers allow you to control cookies through their settings. You can:

  • Accept or reject all cookies
  • Delete stored cookies
  • Set preferences for specific sites

Please note that disabling essential cookies may affect checkout, login, and cart functionality. For more information on managing cookies, visit aboutcookies.org or your browser’s help section.

9. Children’s Privacy

The Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us, and we will promptly delete it.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

LiveHomeCozy
Address: 1712 Carey Ave Suite 300, Cheyenne, WY 82001, USA
Phone: +1 209 233 5622
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC +8)

We aim to respond to all inquiries within 24 business hours.

Legal Compliance Note: This Privacy Policy is designed to comply with applicable U.S. federal and state privacy laws (including the CCPA/CPRA) and, where relevant, the EU General Data Protection Regulation (GDPR) and other international privacy frameworks. We are committed to maintaining transparency and protecting your privacy rights.